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Remote IT Support

Expert IT Help Desk for Your Business

Get unlimited remote support, proactive maintenance, and expert troubleshooting — all at a flat monthly rate per device.

View Support Plans Get One-Time Fix
<15 Min
Avg. Response Time
98%
First-Contact Resolution
24/7
Support Available
500+
Issues Resolved Monthly

What We Fix

From everyday glitches to complex troubleshooting, our team handles it all remotely.

Software Troubleshooting

OS errors, app crashes, driver issues, and updates handled quickly and reliably.

Email & Communication

Outlook, Gmail, Teams setup and troubleshooting to keep your team connected.

Network & Connectivity

Wi-Fi, VPN, printer, and internet issues diagnosed and resolved fast.

Security & Protection

Antivirus, malware removal, and security scans to keep your devices safe.

Data & Backup

File recovery, cloud sync, and backup configuration so nothing is ever lost.

Device Setup

New computer, printer, and peripheral installation configured and ready to use.

How It Works

Four simple steps from issue to resolution.

1

Submit a Request

Open a ticket via email, chat, or client portal. Describe the issue and we take it from there.

2

Instant Triage

Our team prioritizes and assigns your issue within minutes based on severity.

3

Remote Resolution

We connect securely and fix the problem in real-time while you watch or work.

4

Follow-Up

Confirmation, documentation, and preventive recommendations to avoid future issues.

Why Choose Faciotech Help Desk

Real support from real engineers who understand your business.

Unlimited Support

No per-ticket fees. Fix as many issues as you need on your plan without worrying about costs.

Fast Response

Under 15-minute average response for priority issues. No waiting, no runaround.

Proactive Maintenance

Regular health checks catch problems before they escalate into downtime.

Certified Engineers

CompTIA, Microsoft, and vendor-certified technicians working on your issues.

Flat-Rate Pricing

Predictable monthly cost per device with no hidden fees or surprise charges.

Local Team

Ghana-based support engineers in your timezone who understand local business needs.

Our Guarantees

Commitments that protect your business from day one.

No Fix, No Fee

If we cannot resolve your issue, the session is free. You only pay for results.

Secure Access

AES-256 encrypted remote sessions, fully logged and auditable for your peace of mind.

90-Day Warranty

If the same issue returns within 90 days, we fix it again completely free of charge.

Support Plans

Choose the plan that fits your team. All plans include unlimited remote support.

Monthly Support
From $32 /device/mo
  • Unlimited remote support
  • Proactive maintenance
  • Priority response
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Best Value
Annual Support
From $25 /device/mo
  • Same as monthly plan
  • 20% annual discount
  • Billed yearly
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One-Time Fix
From $30 /incident
  • Single-issue resolution
  • No commitment
  • 90-day warranty
Get a Fix

Frequently Asked Questions

Quick answers to common questions about our help desk services.

What types of issues do you support?
We handle software, hardware diagnostics, email, network, security, and device setup issues. For complex infrastructure, we escalate to our Managed IT team.
Is there a limit on support tickets?
No. Monthly and annual plans include unlimited support tickets. There is no cap on how many issues you can report.
How do you connect to my device?
We use secure, encrypted remote access tools. You will approve each session and can disconnect at any time. All sessions are logged.
Do you support Mac and Windows?
Yes. We support Windows, macOS, and most Linux distributions. Our engineers are certified across all major platforms.
Can you support my whole team?
Absolutely. We offer multi-device plans with volume discounts for teams of 5+. Contact us for a custom quote.
What is the difference between Help Desk and Managed IT?
Help Desk is reactive support for day-to-day issues. Managed IT includes proactive monitoring, security management, and strategic IT planning. Both are available from Faciotech.
Do you provide after-hours support?
Yes. Priority and emergency support is available 24/7 on all paid plans. Our team operates across multiple shifts to ensure coverage.
How do I get started?
Choose a plan above and check out, or open a one-time ticket to try our service first. After payment, we will set up access and begin supporting your devices immediately.

Stop Wasting Time on IT Issues

Let our experts handle the tech so your team can focus on business.

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