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Managed IT Services

Focus on Your Business. We'll Handle the IT.

Proactive monitoring, security management, backup, and 24/7 support — all managed by our expert team so you never worry about downtime.

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MONITORING Uptime: 99.9% UPTIME
99.9%
Uptime Guarantee
24/7
Proactive Monitoring
< 1 Hour
Critical Response
100+
Endpoints Managed

What We Manage

Comprehensive IT management covering every layer of your technology stack.

Infrastructure Monitoring

24/7 server, network, and application monitoring with real-time alerts and automated incident detection.

Cybersecurity Management

Firewall configuration, antivirus management, threat detection, and rapid incident response.

Backup & Disaster Recovery

Automated backups, regularly tested restores, and comprehensive disaster recovery planning.

Patch & Update Management

Scheduled OS, firmware, and software updates to keep your systems secure and current.

User Support & Help Desk

Unlimited remote support for your entire team — troubleshooting, setup, and guidance whenever needed.

Strategic IT Planning

Quarterly reviews, technology roadmap planning, and budget optimization to align IT with business goals.

How It Works

From assessment to ongoing management in four straightforward steps.

1

IT Assessment

We audit your current infrastructure, identify risks, and understand your business needs.

2

Custom Plan Design

We build a management plan tailored to your environment, budget, and growth objectives.

3

Onboarding & Setup

We deploy monitoring agents, security tools, and backup systems across your infrastructure.

4

Ongoing Management

Proactive monitoring, scheduled maintenance, and continuous optimization keep you running smoothly.

Why Choose Faciotech

More than just IT support — a true technology partner for your business.

Predictable IT Costs

Fixed monthly pricing eliminates surprise bills and makes budgeting straightforward.

Reduced Downtime

Proactive monitoring catches issues before they impact your business operations.

Enterprise Security

Advanced threat protection for your business without enterprise-level complexity.

Scalable Solutions

Easily add devices, users, and services as your team and business grow.

Compliance Ready

Security controls and documentation aligned with industry standards and regulations.

Dedicated Account Manager

A single point of contact who knows your business and advocates for your IT needs.

Our Guarantees

Commitments that protect your business from day one.

99.9% Uptime SLA

Guaranteed availability backed by our service level agreement with financial protections.

Free Onboarding

Setup, migration, and training included at no extra cost when you sign up for any plan.

No Lock-In Contracts

Month-to-month flexibility. Cancel anytime with 30 days notice — no penalties.

Choose Your Plan

Transparent per-device pricing. Scale up or down as your business needs change.

Managed IT – Monthly (Per Device)

$149.00 /mo
  • Proactive monitoring
  • Security management
  • Backup & recovery
  • Unlimited support
  • Patch management
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Managed IT – Annual (Per Device)

$135.00 /mo (billed annually)
  • Proactive monitoring
  • Security management
  • Backup & recovery
  • Unlimited support
  • Patch management
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Managed IT – Initial Setup & Assessment

$249.00 /mo
  • Proactive monitoring
  • Security management
  • Backup & recovery
  • Unlimited support
  • Patch management
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Managed IT – Advanced Security Add-On

$49.00 /mo
  • Proactive monitoring
  • Security management
  • Backup & recovery
  • Unlimited support
  • Patch management
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Managed IT – Office 365 & Cloud Support

$299.00 /mo
  • Proactive monitoring
  • Security management
  • Backup & recovery
  • Unlimited support
  • Patch management
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Frequently Asked Questions

Common questions about our managed IT services.

What's included in managed IT services?
Full infrastructure monitoring, security management, backup, patching, help desk support, and quarterly strategic reviews. Every plan includes proactive monitoring and unlimited remote support for your team.
How is pricing structured?
Per-device monthly pricing. Each device (workstation, server, or mobile endpoint) is covered under your plan. Volume discounts are available for organizations with 20 or more devices.
Can you manage our existing infrastructure?
Yes. We support on-premise servers, cloud environments (AWS, Azure, Google Cloud), and hybrid setups across all major platforms. Our onboarding process includes a full audit of your current systems.
What's the onboarding process?
We start with a comprehensive IT audit, then deploy monitoring agents and security tools across your infrastructure. The full onboarding process typically completes within 1-2 weeks with minimal disruption to your team.
Do you provide on-site support?
Yes. On-site visits are available for businesses in the Greater Accra region. Remote support is available anywhere. Our Premium plan includes scheduled on-site visits as part of the service.
How do you handle emergencies?
Critical issues receive immediate response 24/7. Our monitoring systems detect problems automatically, and escalation to senior engineers happens within minutes. You will always have a direct line to our incident response team.
Can we start with a few devices and scale up?
Absolutely. Most clients start with their most critical systems and expand coverage over time. There is no penalty for adding devices mid-cycle, and your per-device rate stays the same.
What makes you different from other MSPs?
Local presence in Ghana with a dedicated team, an integrated platform (hosting, website builder, CRM alongside IT management), fully transparent pricing with no hidden fees, and a genuine partnership approach to every client relationship.

Ready to Simplify Your IT?

Join businesses that trust Faciotech to manage their technology infrastructure.

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