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We ask that you please help us to help you by being as detailed as possible when submitting a ticket; the better the information you provide the faster we will be able to resolve your issue. Below are some tips:
Mention which module (if any) you are experiencing difficulty with.
Include any error messages that occur on-screen
Explain step-by-step how to reproduce the scenario or problem you are describing
If you think a screenshot would help, please include one
State when the problem started and what changes were made immediately beforehand
Provide login details whenever possible as we often find having access to the installation leads to a faster resolution time
