Complete Email Setup Guide for New Accounts

Setting Up Email on Your Faciotech Hosting

This comprehensive guide walks you through setting up email from scratch on your Faciotech hosting account, including creating mailboxes, configuring email clients, and ensuring deliverability.

Step 1: Create an Email Account in cPanel

1. Log into your Client Area and access cPanel
2. Under Email, click Email Accounts
3. Click Create
4. Enter your desired username (the part before @yourdomain.com)
5. Set a strong password or use the generator
6. Set mailbox quota (or leave as unlimited)
7. Click Create

Step 2: Configure DNS Records

For optimal deliverability, ensure these DNS records are configured:

MX Records

Your MX records should point to your hosting server. Check in cPanel → Zone Editor that MX records exist.

SPF Record

Add a TXT record with your SPF policy. A basic SPF record:

v=spf1 +a +mx +ip4:YOUR_SERVER_IP ~all

DKIM Record

Enable DKIM in cPanel → Email → Email Deliverability. Click "Manage" and install the suggested records.

Step 3: Access Your Email

Webmail (Browser)

1. Go to yourdomain.com/webmail or webmail.yourdomain.com
2. Enter your full email address and password
3. Choose your webmail client (Roundcube recommended)

Email Client (Outlook, Apple Mail, etc.)

Use these settings:

Mobile Devices

Use the same settings above. Most devices auto-detect when you enter your email and password.

Step 4: Test Your Setup

1. Send a test email to an external address (Gmail, etc.)
2. Reply to that email to test incoming mail
3. Check for emails in spam folder
4. Use mail-tester.com to check deliverability score

Common Setup Issues

• Can't send email - Check SMTP settings and authentication
• Can't receive email - Verify MX records are correct
• Emails going to spam - Configure SPF, DKIM, and DMARC
• Authentication failed - Use full email address as username

Need Help?

If you encounter issues setting up your email, contact our support team with your domain name and the specific error message.